Burger King has introduced an artificial intelligence assistant in hundreds of US restaurants.
The system connects to employee headsets and supports daily tasks.
The company calls the voice chatbot “Patty”.
The tool recognises words such as “welcome”, “please”, and “thank you” during customer interactions.
Managers will use the data to understand service patterns.
The announcement triggered criticism on social media.
Many users described the technology as excessive workplace monitoring.
Burger King denied that the system scores individual workers.
The company said the platform offers coaching and operational support.
Managers will use real-time insights to recognise strong team performance.
The AI also updates digital menus when items sell out.
It guides staff through recipes after customers place orders.
The assistant can report cleaning needs in restrooms.
The platform listens to drive-through conversations to improve order accuracy.
Burger King plans a nationwide rollout by the end of 2026.
Five hundred restaurants currently test the headset system.
The launch follows McDonald’s decision to remove its automated drive-through voice technology last year.
