Amazon’s cloud division suffered outages last year that were reportedly triggered by its own AI systems.
One 13-hour disruption in December occurred after an AI agent deleted and recreated part of its environment, according to reports.
AWS runs large parts of the internet’s infrastructure, so any failure raises wider concerns.
Another incident in October knocked dozens of websites offline and renewed debate about reliance on a few major providers.
Amazon said the events were caused by user error, not artificial intelligence.
It added that only one incident affected customer-facing services and that extra safeguards are now in place.
These include stricter access controls and mandatory peer review for sensitive actions.
The report comes as the company cuts thousands of jobs while expanding AI use.
Chief executive Andy Jassy has said AI will improve efficiency but not replace staff directly.
Some cybersecurity experts dispute Amazon’s explanation.
They argue AI agents can act quickly without fully understanding wider consequences.
Complex systems make it difficult to eliminate unexpected errors entirely.
The incidents have intensified questions about how far companies should automate critical infrastructure with AI.
